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If the question or issue you have is not listed below, please call 1-855-667-9704 and ask for assistance with AveraChart.

Passwords

I forgot my password. What should I do?
Click the “forgot password” link located on the log-in page. A link and a temporary password will be emailed to the address you used when the account was set up. Click on the link and follow the directions to reset your password. If you’ve forgotten your username, you will need to contact your health care provider (your clinic) to create a new username.

I've entered my password wrong several times, and now it won't work. What should I do?
From the login page, enter your Logon ID and use the Forgot Password link to reset your account.  If you have forgotten your Logon ID, contact us at 855-667-9704.

How can I reset my password?
After you’ve enrolled in your AveraChart, you will use your one-time username and password, and then set your own username and password. If you self-enroll, you will set your own username and password when you enroll. When you are logged into AveraChart, you can change your password by clicking on the Preferences link at the bottom of the home page, and then the Change Password button at the right.

Are passwords encrypted?

Yes. A SALT is applied to the password. A SALT is a random string of characters linked to each individual's password. The SALT applied is unique per password. A hash algorithm is then applied to the password to encrypt the password/SALT and stored in the MEDITECH application database.

Missing Information

I've been seen in multiple Avera facilities and my records don't appear to be complete. What should I do?

On your portal home page, under your name, is a list of facilities where you have been seen. You may need to select a different facility to review your AveraChart information in that facility.

Browser Issues

What should I do if I get a message to update my browser?
When using AveraChart, you may get a prompt to update your browser for optimal operation of AveraChart. Depending on the browser you like to use – Explorer, Google Chrome, Firefox, Safari – all you need to do is go to that respective website and click on the “download latest version” icon. You may need to restart your computer once you have updated.