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Avera Heart Hospital

4500 West 69th Street
Sioux Falls, SD 57108

Published on May 21, 2012

May 21, 2012

Avera Heart Hospital in Top 5% Nationally for Patient Experience

Sioux Falls, S.D. - 5/21/2012 Avera Heart Hospital today was named a recipient of the 2012 HealthGrades Outstanding Patient Experience Award™. This distinction ranks Avera Heart Hospital among the top 5% of hospitals nationwide based on an analysis of patient satisfaction data for 3,837 U.S. hospitals by HealthGrades.

According to HealthGrades, 80% of patients treated at the nation’s best-performing hospitals would definitely recommend the hospital compared to only 53% of patients who received care from the poorest-performing hospitals.

“We are very proud of the care offered here at the Avera Heart Hospital. Everyone, from the staff in food service to the nurses help to make a positive impact on our guests, “said Jon Soderholm, CEO of the Avera Heart Hospital. “Trust, caring, and compassion are part of our core values, and help to guide us to treat guests as they prefer to be treated.” 

To designate its 2012 Outstanding Patient Experience Award recipients, HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2010 to March 2011. HealthGrades identified 332 hospitals performing in the top 10% in the nation for patient satisfaction, based on survey responses from patients treated at those facilities. Hospitals had to meet bed size, survey-response size, and clinical-quality thresholds in order to be eligible for the award. Information on award recipients and the ratings methodology is available, free to the public, at

“This year HealthGrades paid particular attention to the impact that patient-provider communication has on patient experience. For example, we found that 27% more patients of the top-performing hospitals reported staff always explained their medications before administering them, compared to hospitals in the bottom 10%,” said Kristin Reed, MPH, HealthGrades Vice President of hospital quality programs and author of the study. “Communication is clearly an important factor for patient satisfaction, but it can also be critical to ensuring positive outcomes. We commend Avera Heart Hospital for setting the standard for outstanding patient experience.”

When compared to hospitals performing in the bottom 10% for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:

  • 50% more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)
  • 38% more patients responded that they always received help from staff quickly
  • 23% more patients reported their nurses always communicated well
  • 21% more patients felt their pain was always well controlled
  • 14% more patients reported their doctors always communicated well

About Avera Heart Hospital

The Avera Heart Hospital of South Dakota is the region's first and only hospital dedicated solely to the diagnosis and treatment of cardiovascular disease. By focusing on the nation's number one killer, patients receive the benefits of advanced technology and personalized services focused on their individual needs. The hospital is a cooperative venture between Avera McKennan and North Central Heart Institute.