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Social Services

Social Services provides a variety of services in the Whispering Heights. Our goal is to provide everyone with a meaningful aging process. Advocating for resident needs presses the social workers on toward this goal. Social Services will help to make adjustments for family and residents entering into the nursing home, coordinate discharge plans and contact services for such things as adaptive equipment, appointments, transportation and clothing needs. Resident Rights advocating is an important job and one job that we take seriously.

Financial Information

Financial Information

Whispering Heights will accept all forms of payment. The office will file your nursing home insurance claims.

Social Workers also have information regarding a variety of services. Two of these are Medicare and Medicaid. Information regarding Medicaid is available from Social Workers. Medicaid or Title IXX should be applied for at the Sioux County Department of Human Services in Orange City, Iowa as that is County Seat. The phone number for the Sioux County Department of Human Services is (712) 737-2943. To begin the application process, these following documents must be available: Birth certificate, social security card, Medicare care, burial contracts, bank statements, proof of income are a few of the documents needed.

Veteran’s Benefits are also available to veterans or spouses of veterans. Veteran’s benefits or Aid and Attendance is a benefit to persons entering the nursing home to help pay for their bill. There is a qualification process and a copy of your discharge papers will begin the process. If you think you may be eligible, contact the social worker to get the paperwork started.

Advance Directives

Advance Directives

There are two advance directives that you can sign in Iowa. One is the living will and the second is the Durable Power of Attorney. Advance directives are documents which spell out your wishes for future medical care. Advance directives guide your doctor and family when you are unable to speak for yourself.

Living Wills

Living Wills state that if you should have an incurable or irreversible condition that would cause your death within a short time that you would not want life sustaining procedures to keep you alive. Living wills can be as short as the above statement or can be more detailed to include specific items such as antibiotic use, placement or no placement of a feeding tube, cardiopulmonary resuscitation, mechanical breathing, medical technology and/or pain medications.

Durable Power of Attorney

A Durable Power of Attorney for Health Care is an agent appointed by you to make medical decisions for you only when you would not be able to make decisions. By appointing someone to make medical decisions, the doctor has a legal right to ask that person what your desires would be if you could not make your desires known. It is helpful to discuss with the agent whom you appoint what you want for your health care so that the agent can advocate on your behalf. You may appoint one agent or several. It is helpful to see your lawyer for more details. Be sure to present a copy to your doctor, hospital and nursing home.

Social Workers will have more information to help you decide what advance directive is right with you. You may contact them or your personal lawyer.

5 Wishes Program

The 5 Wishes program is a helpful tool and a recognized legal document when writing advanced directives. Please talk to one of the social workers for a 5 Wishes booklet.

Contact Us

Social Service Contacts

Phone Number: 712-476-8214

Melinda Faber: melinda.faber@hegghc.org

Heather Vangrootheest: heather.vangrootheest@hegghc.org