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Sioux Falls Service Center

Avera Laboratory Network Sioux Falls SD

1325 S. Cliff Avenue,  PO Box 5045  Sioux Falls SD  57117
(P) 800-560-4846 or 605-322-7187  (F) 605-322-7183

 

Test Directory

Hours & Service Locations

Avera McKennan Regional Laboratory is pleased to provide its customers five easy access Patient Service Center sites on the Avera McKennan Hospital & University Health Center Campus. All locations are ready to service you for your laboratory testing and specimen collection needs.

For a printable, PDF map: Laboratory Patient Service Centers

Client Service Regular Business Hours

  • Monday-Friday 6:30am-5:00pm
  • Saturday 7:30am-4:00pm
  • Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)

Client Support Extended Service Hours

  • 7 days a week
  • 24 hours a day including major holidays

Locations and Hours

(1) Plaza 1 - 3rd Floor

  • Hours: 7 a.m. to 5 p.m. Monday - Friday (no holidays)
  • Parking: Just outside the building ***

(2) Plaza 2 - 3rd Floor

  • Hours: 6:30 a.m. to 5:30 p.m. Monday - Friday (no holidays)
  • Hours: 8 a.m. to Noon Saturday (no holidays)
  • Parking: Just outside the building ***

(3) Plaza 3 - 2nd Floor (skywalk level)

  • Hours:  7 a.m. to 5 p.m. Monday - Friday (no holidays)
  • Parking: South parking ramp

(4) Avera McKennan Hospital & University Health Center -
Main Floor Drawing Station

  • Hours: This location is open 24 hours a day, seven days a week (please use this service center for after-hour services)
  • Parking: South or North parking ramp, ***valet parking use main entrance

(5) Prairie Center - 1st Floor

  • Hours: 7:30 a.m. to 4 p.m. Monday - Friday (no holidays)
  • Parking: Just outside the building ***

(6) Independent Medical Arts Building - Laboratory Services
6709 S. Minnesota Ave. Suite 20

  • New off-campus location for easy patient access on southwest part of Sioux Falls.
  • Location in building: Take elevator to lowest level.
  • Hours: 8 a.m. - Noon & 1 - 5 p.m., Monday - Friday (no holidays)
  • Parking: Just outside the building

*** Valet parking available for individuals needing assistance

lab service center map

Location Photos

Plaza 1 - 3rd Floor

Avera Doctors Plaza 1

Plaza 2 - 3rd Floor

Avera Doctors Plaza 2

Plaza 3 - 2nd Floor (skywalk level)

Avera Plaza 3

Prairie Center - 1st Floor

Avera McKennan Prairie Center

  

Service Overview

Outreach

Our laboratory consultant staff offers customized consultation services for physician offices, clinics and hospital-based laboratories as well as onsite contracted laboratory management. The consultants are experienced Clinical Laboratory Scientists with many years of laboratory and management experience. They are well versed with CLIA standards, compliance and billing issues as well as with COLA and CAP accreditation requirements. Our consultants will work with your staff to evaluate new laboratory methods or instruments, provide guidance and support for all disciplines of the laboratory, and also offer continuing education through webinars, onsite training, or group events as requested.

ALN-SF provides courier services to our clients in keeping with the highest quality and ethical standards. For those tests that are not performed in our Avera McKennan Laboratory, we utilize Mayo Medical Laboratories and ARUP Laboratory, located at the University of Utah: two of the most prestigious facilities in the United States.

Online Test Ordering and Results Reporting are available through ALN-SD using the Atlas MD Bridge product which can be interfaced to your electronic Medical Record (eMR). For Eide-Bailly accounts, we use the Emdeon Laboratory Order Entry/Results Reporting system that is part of the Intergy Electronic Medical Record Product.

Client Services

Client Services is the primary contact for the laboratory clients and customers, both inpatient and outpatient. This area of the laboratory is staffed by specially trained laboratory professionals whose primary duty is to assist our clients and patients. These Medical Laboratory Technicians have received customer service training. They also make arrangements to connect clients/customers to our professional resources (Pathologists and other laboratory professionals). They answer in excess of 1000 calls per week and average less than 5% dropped calls.

Additionally, Client Services personnel are responsible for packaging and shipping tests performed by referral laboratories, test/specimen/client problem resolution, verbal and electronic communication with customers following established standards and procedures.

Comprehensive Scope of Services

ALN-SF offers an extensive range of testing at the local level to allow rapid turn-around of results. Our scope of services includes much more than testing to support our customers laboratory and facility needs. Additional outreach value-added services that can be custom-designed to meet your specific needs includes:

  • Management & Technical Consultation
  • Regulatory & Accreditation Compliance Guidance
  • Quality Systems development, implementation & reviews
  • Pathologist Clinical Consultants
  • Clinical Laboratory Directorships
  • Continuing Education & Competency Assessment support
  • Courier & Delivery Services

Service Center and Specimen Collection References

Licensure and Accreditation

Client and Testing Forms

Customer Support Professionals & Client Service Staff

Lezlee Koch

Lezlee Koch, MT(ASCP)

Manager, Outreach

Shirley Heber

Shirley Heber, MS MT(ASCP)

Technical Advisor

Lori Murray

Lori Murray, MT(ASCP)

Technical Advisor

Andrew Wittrock

Andrew Wittrock, MLS(ASCP)CM

Laboratory Support Services Coordinator

Kari Davidson

Kari Davidson, MLT

Client Services Representative

Laurene Mills, MLT

Client Services Representative

Delinda Jansma

Delinda Jansma, MLT

Client Services Representative

Nanette Hulscher, MLT

Client Services Representative

Brenda Ratliff

Brenda Ratliff

Client Services Representative - Billing

Laurie Berg

Laurie Berg

Client Services  Data Analyst

Pathologists & Laboratory Management Team

Assistant VP & Pathologists

Mike Black, MBA, MT(ASCP)

Mike Black, MBA, MT(ASCP)

Assistant Vice President, Laboratory Services

Education
Wayland Baptist University, Texas

Dr. Raed Sulaiman

Raed A. Sulaiman, MD

Laboratory Medical Director

Read a detailed bio

Dr. Steven Olson

Steven P. Olson, MD

Read a detailed bio
Dr. Henry Travers

Henry (Pete) Travers, MD

Read a detailed bio
Dr. Karla Murphy

Karla K. Murphy, MD

Read a detailed bio
Dr. Diane Sneed

Diane C. Sneed, MD

Read a detailed bio
Dr. Bruce Prouse

Bruce R. Prouse, MD

Read a detailed bio

Dr. Michelle Bleile

Michelle Bleile, MD

Read a detailed bio
Dr. Shannon Gabriel-Griggs

Shannon Gabriel-Griggs, MD

Read a detailed bio

Dr. Jacquelyn Choate

Jacquelyn Choate, MD

Read a detailed bio

Managers & Supervisors

Cheryl Wildermuth, MLS(ASCP)

Cheryl Wildermuth, MS,MT(ASCP)

Manager, Quality Management Systems/Accreditation/Student Education


Lezlee Koch, MLS(ASCP)CM 

Lezlee Koch, MT(ASCP)

Clinical Laboratory Manager, Outreach/Management & Technical Advisor 

Dawn VerHoeven, MLS(ASCP)CM 

Dawn VerHoeven, MLS(ASCP)CM

Manager, Laboratory Operations, Blood Bank and Esoteric Testing

Matthew J Lauterbach, MLS(ASCP)CM 

Matthew J Lauterbach, MLS(ASCP)CM

Manager, Phlebotomy/Histology

Kacy Salter, MLS(ASCP)CM

Kacy Peterson, MLS(ASCP)CM

Manager, Laboratory Operations, Core Laboratory

Nicole Hostetler

Nicole Hostetler, MLS(ASCP)CM

Supervisor, Evening/Nights/LTA Operation

Courier Services

Outreach Courier Service

  • Routine scheduled courier routes Monday-Friday
  • Limited weekend scheduling (Sat/Sun) - For Acute Care Facilities only
  • Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)
  • For courier needs, contact Client Services

Lab Management & Tech Support Service

This is the content area for Panel 3

Reviewed by Laurie Berg on November 24, 2014